Four Ways to Get J3 Support

You can contact J3 Point-of-Sale for support in the following ways:

For everyday support, call our support line at 877-445-7877. Our support representatives will give you instructions on how to connect so we can assist you. This service is available from 7:00 AM to 7:00 PM EST or EDT for all support and 24/7 for emergency support.

We can also, with your permission, remotely access your desktop to resolve any questions you might have about your problem.

You can email us for support at

You can call our Toll Free Support Line 1-877-445-7877.

What sets our support apart

J3 Point-of-Sale support vs. other POS software companies.

Many software companies charge maintenance fees and support fees for your software. These fees usually amount to several hundreds of dollars a month and thousands of dollars every year.

With J3’s License / Support / Maintenance / Upgrade Package, maintenance and support fees are kept at a minimum because all of our clients run on the same software version rather than multiple versions of our product. This guarantees that your software will be the most up-to-date version that we produce.

In the J3 Point-of-Sale Maintenance Agreement, you receive all upgrades to the POS software as part of your support charge. The Maintenance option can be chosen monthly, quarterly, semi-annually, or annually. The fee includes support on all J3’s Point-of-Sale Software.